A boarding ticket confirms the Passenger's right to be in the bus and complies with the rules of staying in the bus. A boarding ticket is not allowed to be thrown out or torn until the end of a trip or excursion.
Our service does not make reservations with the further repayment of electronic tickets. When buying tickets for trips with the general admission in the bus, you are assigned a seat based on the vehicle's capacity and the number of seats.
In the case of the repetitive submission of an electronic ticket, the Carrier company has the right to refuse to provide the service to the person submitting such a ticket.
An electronic ticket is valid only on the route and date indicated on the purchased ticket.
The cost of a trip on the site and at the registration desk may vary in accordance with the company's marketing policy.
Some trips and excursions are not sold on the site same-day, they can only be purchased at the registration desk at the price set for sale there.
Information on excursion pages (location, time, price, and other information) is valid only at the time of purchase.
We do not collect any personal information about the Buyer other than the specified phone number, name and email. This data is necessary to contact the Buyer and send an electronic ticket.
You can make a purchase without a commission by choosing any payment method convenient for you. Please note that when choosing cash payment, the purchase of a ticket and, accordingly, the reservation, is made only after the payment. When paying in cash in Svyaznoy and Euroset offices, or Sberbank terminals, the commission is 0%.
Purchase of tickets on the website means acceptance of the fact that the invoice for the purchase is not issued. The invoice is not issued because the Buyer is an individual who is not a VAT payer.
Cancelling the order at the Buyers initiative
The sum for refund depends on the time left before the excursion start:
The return of tickets at the Buyer's initiative is carried out by request sent to firstname.lastname@example.org at least 6 hours before the departure time indicated in the ticket. The request must be sent during business hours (from 10:00 to 19:00).
If the Buyer did not use the ticket without completing the deferment or refund 4 hours before the bus's departure (excursion start) according to the originally issued ticket, then the money are not refunded.
The deferment of tickets at the Buyer's initiative is carried out by request sent to email@example.com at least 4 hours before the departure (excursion) time indicated in the ticket. The application must be sent during business hours (from 10:00 to 19:00). The deferment is not carried out more than twice.
Return of tickets at the initiative of the trip's Organizer (Carrier company)
In case of the trip's cancellation by a Carrier company due to technical or other conditions (which are not force majeure) that impede a trip or tour, a full refund or the ticket deferment is carried out.
Attention! Refund or deferment of a ticket is not carried out in the following cases:
Bad weather conditions (rain, snow, thunderstorm, fog) or other uncomfortable conditions, except when the weather conditions prevent the vehicle from operating on the route. Organizers, Carrier companies and sellers are not responsible for a sharp deterioration in the weather conditions that reduce Passenger comfort during a bus or walking tour. The Passenger is obliged to independently provide his personal comfort and dress taking into account the changing weather conditions in St. Petersburg.
The Organizer does not reimburse the cost of the services not claimed at the Buyer's initiative / fault or if the Buyer fails to use the tickets due to his nonappearance / late arrival to the start of the trip.
Force majeure circumstances:
Bad weather conditions are not force majeure circumstances, except for those weather conditions in which it is forbidden to carry Passengers. The ban to operate on the route is regulated by the special surveillance services. In this case, the price of the ticket is refunded in full minus the 5% bank commission.
The excursion route may alter due to the changes in the transport situation in the city (traffic jams, repair works, traffic blockages associated with public events). This is not the reason for the refund or deferment of the trip, since we try to replace the route with a similar or the only possible in the existing conditions.
In case of any questions about the quality of the Passenger transportation services and other activities related to boarding, accommodation and on-board services, contact us or the motorboat company organizing your trip.
Refunds are made by a request to our email firstname.lastname@example.org indicating the reason for the return (exchange) and with an attached electronic ticket for which a refund is necessary. The request must be sent during business hours (from 10:00 to 19:00).
A request for a refund is processed within 24 hours from the moment of its receipt. After that, we send a request to Yandex.Kassa Payment system for a full or partial refund. When buying a ticket on the site, money from your card are not immediately withdrawn, they're temporarily reserved, so we send a request to cancel this hold from the sum on your card. The process of money refund by the bank may take up to 10 business days in accordance with the laws of the Russian Federation. Note: when the money are refunded, the reservation of the sum is canceled, so the money can be refunded by the date of purchase.
Attention! If the money have not been transferred to your card in the specified period, check the statement on the card with which the payment was made for the period from the date of the purchase or contact your bank with a request for a refund.
We do not collect any personal data of your bankcard. You give us only your phone number, email address, name and the necessary parameters of the selected excursion. This data is stored with us and is necessary to identify your order and to contact you. Your contact information is used solely to transmit the information about a trip or promotions.
The following activities are prohibited in the bus and in temporary admission objects:
The Buyer should: