Help center
Where can I check out the schedule and cost of the excursions?
The current schedule and price are listed on the specific trip's page on our website. You can also call our customer's support on +7 812 988-34-00.
I come to St. Petersburg for the first time. How to choose the suitable tours?
For those who have never been to St. Petersburg, we recommend beginning their acquaintance with the city with the general sightseeing tour. If you are planning to spend a few days in the city, then pay attention to the excursions to St. Petersburg's suburbs. Our customer's support always helps you to plan your excursions if you contact them by phone +712 988-34-00 and by email info@busguide.ru
What are the advantages of buying excursions on the website?
  • Guaranteed seats. When you buy tickets on the site, you are guaranteed to reserve seats for an excursion. This is an important advantage, especially during the high season and holidays, when there is a higher probability of sold-out;
  • Time saving. The process of the on-line booking takes a few minutes. You don't need to go somewhere to buy the tickets in advance and wait in the queue.
Do you have any discounts for students / pensioners / ...?
Yes, the price for each category is indicated on the excursion's page. When boarding a bus, it is necessary to have documents confirming your benefit.
How to book and pay for an excursion?
Reservation and payment on the website is carried out online.

  • Go to the page of the excursion you like;
  • Click «Select date»;
  • Choose a date and time of departure, category and number of people;
  • Enter your contact information: full name, mobile phone number and e-mail;
  • Choose a payment method (no commission is charged);
  • Click «Go to payment».

When paying with a bank card, you'll be transferred to the payment gateway «Yandex.Money». You can pay for an order with a card of any bank through a secured connection there.

After the payment you'll receive the ticket, indicating the date, time, place of departure and number of people, by email.
What are the possible payment methods?
On our site, the following payment methods are available:

  • Bank card
  • E-wallet Yandeх.Money
  • By cash through the payment terminals (Sberbank, Svyaznoy and others)
What should I do if I didn't receive a ticket after the payment?
Check the «spam» folder in the email, the ticket could get there;

You might have made a typo in the email address when booking. You can call +7 931 350-14-07 or write a request to info@busguide.ru and we will send a ticket to your correct email.
If I didn't manage to print out the ticket, can I show it in electronic form?
Unfortunately, not. You should print out your ticket for the city sightseeing tour on double-decker.
If I want to print my tickets, where can I do it?
You can print a ticket out in our office on Malaya Morskaya Street, 11, or use the services of any Internet cafe or photo salon in the city. For example, near the Admiralteyskaya metro there is a round-the-clock print shop «Kopirka».
Where can I find out the place of departure / arrival of the bus?
Find out the place of departure / arrival on the site in the description of each excursion. Also, the place of departure / arrival will be indicated in your ticket, which you'll receive by email after the payment.
When I should show up for the boarding?
Please, be in place in advance, 15 minutes before the departure.
What buses operate on the route?
Your journey takes place on a comfortable, modern and safe tourist-class bus with large panoramic windows and soft comfortable seats with seat belts. All the necessary licenses are available.
We are going on an excursion in company. How do we get tickets for the neighboring seats?
The ticket doesn't indicate a seat. When boarding for an excursion, you can take any seats in the bus.
Are there any age restrictions on participating in excursions?
If it is not mentioned on the excursion's page, then no.
What are the conditions for cancelling the order?
Read about our return policy here.
info@busguide.ru
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